Privacy Policy

Featured Image Prompt: A secure, festive-themed digital interface showing a locked padlock icon, colorful gift boxes, and a clean, professional layout, symbolizing data protection.

Effective Date: January 1, 2024

At FestiveGoodz (festivegoodz.shop), we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you interact with our website or services. We comply with global data protection laws, including GDPR, CCPA, and CalOPPA, ensuring transparency and trust.

Information We Collect

We collect two types of information: data you provide and data we collect automatically.

• Data You Provide:
  • Account and Checkout: When you create an account, make a purchase, or sign up for newsletters, we collect your name, email address, billing/shipping addresses, phone number, and payment information (e.g., credit card details, PayPal). This is used for order processing, shipping, and customer support.
  • Support Requests: Information shared via contact forms or live chat (e.g., inquiries about orders) is collected to assist you.
• Data Collected Automatically:
  • Device Information: We use cookies, log files, and web beacons to collect IP addresses, browser type, internet service provider, referring/exit pages, date/time stamps, and page interactions. This helps us analyze site traffic and enhance user experience.
  • Cookies: Cookies store data like cart contents or browsing preferences. Session cookies expire when you close your browser; persistent cookies last up to 1 year. You can manage cookie preferences via our consent banner.

How We Use Your Information

We use your data to:

• Process and fulfill orders, including shipping and payment processing.
• Personalize your experience, such as recommending festive products based on browsing history.
• Send promotional emails (if you opt-in) about sales or new arrivals.
• Improve our website through analytics (e.g., Google Analytics tracks page views).
• Ensure security with SSL encryption and PCI-compliant payment gateways.

Sharing Your Information

We share data only as necessary:

• Third-Party Services: With shipping carriers (e.g., USPS, FedEx) for delivery, payment processors (e.g., Stripe) for transactions, and analytics providers for site optimization. These partners are contractually bound to protect your data.
• Legal Requirements: We may disclose data to comply with court orders, subpoenas, or other legal obligations.
• Business Transfers: If FestiveGoodz is sold, customer data may be transferred to the new owner, with prior notice.

Your Rights

Under GDPR, CCPA, and other laws, you have rights over your data:

• Access: Request a copy of your personal information (e.g., order history).
• Rectify: Correct errors in your data (e.g., wrong address).
• Erase: Request deletion of your account data if no longer needed.
• Restrict/Object: Opt out of marketing emails or data processing.
• Portability: Request your data in a machine-readable format.

To exercise these rights, contact us at support@festivegoodz.shop. We respond within 30 days, per GDPR requirements. You may also opt out of cookies via our consent banner or browser settings, though this may limit site features like cart memory.

Data Security and Storage

We use SSL/TLS encryption, secure servers, and firewalls to protect your data. Payment information is processed via PCI-compliant gateways. Data is stored in the U.S., but international customers’ data may be transferred, complying with GDPR’s cross-border rules. We retain data only as long as necessary (e.g., order data for 7 years for tax purposes; inactive accounts deleted after 2 years).

Cookies and Tracking

Our site uses cookies for functionality (e.g., saving cart items), analytics, and personalized ads. You can manage preferences via our cookie consent banner or browser settings. See our separate Cookie Policy for details.

Updates to This Policy

We may update this policy to reflect legal or operational changes. Updates will be posted here with a new effective date, and we’ll notify you via email or site banners for significant changes.

Contact Us

For questions or to exercise your rights, contact:

• Data Controller: FestiveGoodz LLC
• Address: 123 Celebration Lane, Suite 100, Austin, TX 78701, USA
• Email: support@festivegoodz.shop
• Phone: (512) 555-1234

Conclusion: Your privacy is our priority at FestiveGoodz. By clearly outlining how we handle your data, we aim to build trust and ensure a secure shopping experience. Review this policy regularly and reach out with any concerns.

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